Desktop support L2 Eng., CV.

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Email: - abdcd@gmail.com, Contact:00000000

Resourceful and Versatile Desktop Support Engineer with 1 Year Exp.

Solution-oriented, highly analytical and resourceful candidate with extensive experience in Service Desk Engineer, Proven ability to provide creative and effective Windows operating system and application support, I am team player with Reputation for providing excellent user services.

Experience

Company name, Job Role: - Desktop Support L2.

· Working as part of global Remote/Desktop support L2 Engineer

· providing Remote support to U.S/UK based clients.

· The good technical knowledge of all types of Physical and virtual Desktop machines issues.

· Perform technical support, assembly, installation, repairs, and moving of computers,

printers and peripheral hardware assemblies, and maintain hardware inventories for on-

site and remote computer support to end users.

· Handling technically complex desktop support issues.

· Work independently and partner with multiple IT support team to provide seamless

support to users.

· troubleshooting desktop related problems including PC performance, connectivity and

applications issues, managing virus outbreaks and fulfilling standard service requests such as the provision of new PCs, PC moves and hardware upgrades

· Excellent English communication skills – written and oral.

· Assist customers in a calm, professional manner while providing L2 Support to end-user, remotely and in-person.

· Troubleshoot and remedy computer workstations, printers, network connectivity, and software issues in-person, remotely via phone, email,

· Train users on basic computer and printer functions.

· Perform software installations, maintenance and upgrades, Perform hardware installation, configuration and maintenance.

· Advanced knowledge on Windows operating systems (OS), MS Office productivity software, software center app installation.

· Good exposure towards windows account lock out issues.

· Excellent computer application skill set, VDI access issues, Citrix Application launch issues, operating system related issues, O365 related issues.

· Microsoft Outlook configuration and their troubleshooting.

· Advance knowledge on internet (websites) access related issues.

· Excellent working experience related to MS Operating system and application issues.

Name: -

D.O.B: -

Marital status: -

Hobbies: - Acquiring new knowledge in IT Technology, watching technical Videos, Music.

Language known: - Read & Write: - Hindi, English

Temporary Address: -

Permanent Address: -

Declaration

I do hereby declare that the information given in this application is true, complete and correct to the best of my knowledge.

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