Experienced Service Desk Eng. CV

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Email: - abdcd@gmail.com, Contact:00000000

Resourceful and Versatile Service Desk Engineer with 1 Year Exp.

Solution-oriented, highly analytical and resourceful candidate with extensive experience in Service Desk Engineer, Proven ability to provide creative and effective Windows operating system and application support, I am team player with Reputation for providing excellent user services.

Experience

Company name, Job Role: - Service Desk Engineer.

· Respond to all user inquiries and reported incidents following established Incident Management processes.

· Accepts and logs authorized calls by phone, web, mail, chat.

· Very good communication skills, should have managed services across geographies.

· Exceptional customer service orientation with strong interpersonal and relationship building skills, ability to maintain patience in the face of experienced and inexperienced computer users.

· Ability to work in a challenging environment producing positive results that demonstrates a high degree of attention to quality.

· ITIL understanding, experience of dealing with process improvements.

· Good understanding of the Internal IT Infrastructure.

· Experience working in and SLA driven environment.

· Works well under pressure and in a fast paced, growing environment.

· Seeks solutions independently to solve problems. Works well under minimum

supervision and deliver results daily.

· Experience creating, analyzing and presenting performance reports.

· Excellent computer application skill set including, VDI login issues, Printer troubleshooting, operating system related issues, O365 related issues.

· Ability to analyze, identify and troubleshoot Windows Operating System, desktop applications, hardware, via the phone and with remote access tools.

· Must be able to work with a variety of people and departments, and maintain confidentiality.

· Excellent written skills, verbal and analytical skills set.

· Understands friendly and helpful customer service is a top priority.

· Proactive team player who can work both independently and within a team environment to promote a unified front to our customers.

· Experience with ITSM based ticketing system Service-Now, BMC Remedy, JIRA Service Desk.

Name: -

D.O.B: -

Marital status: -

Hobbies: - Acquiring new knowledge in IT Technology, watching technical Videos, Music.

Language known: - Read & Write: - Hindi, English

Temporary Address: -

Permanent Address: -

Declaration

I do hereby declare that the information given in this application is true, complete and correct to the best of my knowledge.

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