Fresher Service Analyst, CV Sample.

Put your name here

Email: - abdcd@gmail.com, Contact:00000000

Education – Mention here your education.

Course Certificate – Service Desk Analyst Job Based training (Udemy).

Live Course – Service Desk Analyst Job based training (Skilled Career HUB)

· Good knowledge on all activities related to the IT Service Desk job role.

· Experience with ITSM based ticketing system Service-Now.

· ITIL understanding and knowledge on Incident/Requests creation process.

· Windows login and password related issues.

· Good exposure towards windows account lock out issues.

· Excellent computer application skill set, VDI access issues, Citrix Application launch issues, operating system related issues, O365 related issues.

· Microsoft Outlook configuration and their troubleshooting.

· Good knowledge on internet (websites) access related issues.

· Hands on experience related to computer/application issues.

· Software installation manually and through software center.

· Installation of device drivers.

· Installation of Operating System Win 7, Win 8/10

· Microsoft System update and upgrade.

· Remote Tool: - Remote Assistance, WebEx.

Name: -

D.O.B: -

Marital status: -

Hobbies: - Acquiring new knowledge in IT Technology, watching technical Videos.

Language known: - Read & Write: - Hindi, English

Temporary Address: -

Permanent Address: -

Declaration

I do hereby declare that the information given in this application is true, complete and correct to the best of my knowledge.

Fresher service desk engineer CV.docx

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